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Finalists for Best Managed Service Provider 2020

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We’re finalists for the SDI Best Managed Service Provider 2020 Award

The prestigious Service Desk Institute’s ‘Best Managed Service Provider 2020 Award’ is an honour to have been selected as one of three finalists after an initial shortlisting of MSPs across the UK.

To get to the finalists’ stage (17th March), is an achievement and we love a challenge at Optimising IT. It’s unlike most other awards that require an initial essay style submission, followed by a shortlisting to then announcing the winners on stage at a glitzy awards evening. The Service Desk Institute requires evidence of the highest customer service, demonstrable continual service improvements and a winning blend of recruiting experienced, friendly people, to providing an encouraging environment for them to develop and flourish.

We’ve enjoyed showcasing evidence of all of this and more in our initial 5,000-word online submission, followed by a presentation in front of a panel of judges on ‘Why We Should Win’. Following our successful shortlisting, we could then look forward to welcoming the judges to audit the Optimising IT’s service operation including exposure to the Service Desk team and directly from our customers.

The judges had an action-packed agenda when they joined us for the day. They observed the Service Desk’s ability to resolve requests and incidents coming in from customers, demonstrating the consistent application of the team’s expertise and the friendly, supportive manner we’re known for. The judges also enjoyed watching our internal Top Dog Award presentation, showcasing recognition from colleagues for their positive contributions in teamwork, problem solving and customer service over the quarter. We then welcomed the judges to attend a customer review meeting to observe our approach to building trusting, transparent relationships with continual service improvements at the heart of everything we deliver. To round up a positive day, we presented all the elements that make Optimising IT special, by showcasing our fantastic team, our approach to building long-lasting customer relationships, underpinned by a vibrant and supportive culture.

We look forward to attending the gala awards evening in March, and to celebrating the team’s handwork and achievements. We have our fingers firmly crossed and we’re incredibly proud of the team for getting this far. Let’s hope we’re the ones popping the champagne corks at the end of the night! #WorkHardHaveFun

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