Support
IT Desktop Support
All too often, calling your IT desktop support means being given a reference number and then waiting to hear back before the problem is looked at and hopefully fixed. When incidents are handled in this way, it can leave staff feeling frustrated and in the dark as to when issues will be resolved.
Optimising IT has a different approach. With our managed IT services, your staff can contact us by email or telephone, safe in the knowledge that our experienced second and third level team will manage any incidents through to resolution, all the while keeping them informed of progress — resulting in minimal staff downtime and frustration.
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
About
Why Choose Optimising IT
Optimising IT was named the Best Small Enterprise Managed Service Provider at the IT Service & Support Awards 2020. You can trust us to provide you with your IT Desktop Support for your business.
We take the hassle and wasted time out of IT issues. No more waiting around for days to hear back. No more grumpy IT guys using complicated jargon. No more assuming you have done something wrong or stupid.
Optimising IT provides friendly IT support that is patient and actually listens to your issues. We’re quick to pick up the phone and quick to solve the problem. If we can’t solve it over the phone, we’ll keep you updated every step of the way until we do solve it.
78% First Contact Resolution (FCR)
We ensure every client we take on fits with our own business. It’s important that we fit together to create a solid working relationship. Solving problems demands effective teamwork.
We will keep disruption of your business at an absolute minimum. We’re a business too, and we know how disruptions can quickly affect business performance. Your success is our success, so resolving your IT issues is our top priority.
We prevent problems even better than we solve them. We’re not in the business of patching things back up until they break again. Our team of IT professionals are trained to identify opportunities where we can help prevent similar issues happening again, saving you money and future headaches.
Services
How Our IT Desktop Support Works
Anyone can say they’re great at what they do. So, it’s essential first to see how that business works. Here’s how our IT desktop support works:
1. Identify
3. Resolve or Process
5. Monitor and Communicate
2. Log
4. Resolved or Escalated
6. Quality Control Check
1. Identify
2. LOG
3. RESOLVE OR PROCESS
4. RESOLVED OR ESCALATED
5. MONITOR AND COMMUNICATE
6. QUALITY CONTROL CHECK
Testimonials
What Our Customers Say
MIKE HOTARD
GROUP IT MANAGER, H.R. OWEN
Customers of H.R. Owen have very high expectations of service. To meet that expectation H.R. Owen need support partners that share the same ethos of service excellence. Optimising IT delivered that service.
DANIEL TAYLOR
CHIEF FINANCIAL OFFICER, AUTORAMA UK LIMITED
As a consultative partner, Optimising IT are helping to shape the Network, IT Services and Security strategy to help underpin our ambitious growth strategy. They have taken time to understand our requirements and develop an IT strategy to meet those needs.
TIM STYLES
GROUP CHIEF INFORMATION OFFICER, NGAGE
Optimising IT made some compelling commitments during our IT Services partnership evaluation stage. It has been refreshing that they have delivered on their promises and executed an expedited implementation program that exceeded our high expectations. This is a true partnership between Optimising IT and nGAGE to deliver a great user experience for our staff.
Case Study
read a case study
Proudly supporting Bruton Knowles
Bruton Knowles is a national property consultancy specialising in helping property owners, occupiers, developers and investors to achieve more from their land and property. They are a people orientated business striving for excellence in everything they do.
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