Vision
Our vision
Our vision — our mission — is simple:
Optimising IT challenges the traditional way IT services are delivered. We focus on providing services based on our core values of trust, simplicity and respect.
We are a relationships-first kind of IT service provider.
First, we get to know you, then — together — we think about what’s best for your business and what we can do to help you. We don’t just sell you packaged services straight out of the photocopier designed for any business that comes our way. Instead, we offer a tailor-made approach to IT that revolves around strategy, future-proofing and growth. Think of us as your IT department, sharing those same goals for development and success that any internal piece of your company structure would.
Our success is your success, and your success is ours.
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
How we do business
LET’S CHALLENGE THE WAY IT SERVICES ARE DELIVERED, TOGETHER
At Optimising IT, we are committed to offering your business a very different kind of IT service. We never want you to dread having a conversation about IT again.
All too often, IT can become over-complicated. It’s seen as a costly investment and a potential risk for business owners and IT teams alike.
Instead of making changes that benefit their company, business leaders may avoid IT, as they lack confidence in the potential power of IT for growth and success. Poor experiences, reports in the media, and anecdotes from colleagues, contacts and even rivals have ruined the idea of IT for them.
But IT is never the problem.
Better IT can transform your business and make it unstoppable. It’s how IT is delivered that is the issue. And that’s why Optimising IT promises to be a different kind of IT service provider and is not like the companies you’ve heard about — or worked with — in the past.
What do we stand for?
Optimising IT values
Our service is built on three core values.
These values are everything to Optimising IT.
They help us shape our work culture and our client services.
Trust
Trust is essential to our work at Optimising IT.
Customers need to trust that we’re worth their time and money. We need to trust that our team is delivering their very best work for our customers. And you need to trust that we have your back and are committed to your happiness and development.
Optimising IT puts an emphasis on trust, which has helped us achieve the success we enjoy today.
Simplicity
Everything we do is based on clarity and simplicity.
In a world full of technical jargon, we need to cut through the buzzwords and complicated chatter to help both our team and our customers understand exactly what they need, how they can achieve their goals, and what we can do for them.
If you’re a person that appreciates clear and concise messaging, then you’re somebody we want to hear from.
Respect
Respect for each other and our customers is key to our success.
To Optimising IT, respect means understanding that everyone is different. We aim to develop support that is unique to the goals and ambitions of individuals, respectful of what they want to achieve, whether they’re an employee or a customer.
To earn the respect of those we support, we must respect them. Mutual respect is something we work hard to create.
Testimonials
WHAT OUR CUSTOMERS SAY ABOUT OUR MANAGED IT SUPPORT SERVICES
Optimising IT is an award-winning IT service provider with industry-leading accreditations and partnerships with major technology suppliers. But all this means absolutely nothing without happy and satisfied customers.
So what do our previous business service clients have to say?
