In the past few months, we have recruited three new members to the company’s expert team, taking us to 11 staff. The focus of Matthew Cartwright and Malcolm Tomlin on the Service Desk is to ensure that clients receive the very best attention to promptly sort out IT queries and trouble shoot problems. Simon Hawkes has joined the team specialising in projects and 3rd line support.
All three come from in-house roles so they have first-hand appreciation of what it’s like to be a customer, and they are already using that experience to deliver an exceptional IT service.
Malcolm Tomlin
Malcolm, who previously worked for a publishing company, is the Service Desk Administrator. With a keen eye for detail, Malcolm leads on a variety of administrative tasks including setting up new users, managing email groups and monitoring system alerts.
Matthew Cartwright
Matthew is an IT Support Engineer. He joins the team manning the phones on the Service Desk, dealing with issues as diverse as forgotten passwords and network outages. He is bringing his experience of working in IT for a global manufacturer to Optimising IT.
Simon Hawkes
Previously working for a conservation charity, Simon is also an IT support Engineer. He joins the projects team, focusing on the delivery of projects for clients such as WiFi installation, Office 365 implementations, network configuration and 3rd line support.
We’re really pleased to welcome Malcolm, Matthew and Simon on board, the business has grown on the back of our exceptional service and we’ve worked hard to find the right people to help take us even further forward.
Charlie Haward, Service Desk Manager
