FULLY MANAGED IT SUPPORT SERVICES
Optimising IT is a B Corp Certified, cyber focussed managed service provider, built on core values of trust, simplicity and respect.
Our award-winning, accredited and certified IT support service experts are ready to help you overcome your IT challenges.
With Optimising IT, you’re in safe hands. For us, IT is personal.
With offices in Gloucester, Bristol and Exeter, why not call us today!
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
How can we help you?
Our IT support services
As an industry-leading managed IT support company, we’re proud to offer a diverse range of services.
Our commitment to excellence is built into all aspects of our IT managed support options.
CYBER SECURITY
Strong cyber security initiatives are essential for containing dangerous digital threats. Protect your business and your data with our comprehensive range of cyber services. We can help your organisation reduce risk.
CLOUD SERVICES
Harness the power and flexibility of the cloud. Get an edge on your competition, increase computing speed and build system resilience, all while reducing costs. At Optimising IT, we offer a wide range of cloud services.
IT & AI CONSULTANCY
Your IT systems are key to the smooth running of your business. We’re here to guide you through change, upgrades or consolidation so that you can maximise your returns, save time and future-proof your workplace.
Managed it services
From providing desktop support, managing your networks and optimising infrastructure to purchasing software licenses and upgrading services, our fully managed IT solutions do all the heavy lifting for you.
A force for good
Certified B Corporation
We are focused on providing all of our customers with a customer-centric, business aligned IT service that doesn’t cost the Earth. And we literally mean the planet we all live on. Our customers range from a ten-person management training business to a fifteen-hundred-strong well known e-commerce business. We operate across various industries including education, public sector, manufacturing, professional services, financial services and more.
We are cyber fanatics, and we can help with pretty much any cyber security-related question or requirement you have, from Cyber Essentials to SOC and SIEM services. Not sure what those are? No problem – you are in the right place! For us, IT is personal, so, we don’t talk jargon or tech if you don’t want to.
ASSURED CYBER ESSENTIALS SERVICE PROVIDER CERTIFIED
We are proud to announce that we are now certified as an ‘assured service provider’ for Cyber Essentials as part of the UK government-backed National Cyber Security Centre initiative. This prestigious status further reinforces our commitment to advising and helping our customers achieve the most robust online defences, protecting them from constantly evolving digital threats.
Being certified as an ‘assured service provider’ means that Optimising IT has passed a comprehensive assessment process demonstrating our proficiency in various areas of cyber security, such as risk management, security policies, incident response, and compliance. This status allows us to provide qualified, assured advice to our customers about what they need to do to meet the Cyber Essentials and Cyber Essentials Plus standards. We are delighted that our commitment to upholding best practices and our dedication to ongoing professional development has been recognised by the highest authority on cyber security in the UK.
IT for good
Climate Conscious IT
If you’re looking for world class IT support and consultancy, while ensuring that you’re playing your part in looking after our environment, Climate Conscious IT could be perfect for you.
As well as providing the support and consultancy that our clients trust us with, we can also offset their workforce’s carbon emissions through carbon credits and tree planting that can contribute to your offsets in the future.
Locations We Cover
About us
IT SUPPORT SERVICES: WHO ARE OPTIMISING IT?
As an industry-leading managed IT support company, we’re proud to offer a diverse range of services.
Our commitment to excellence is built into all aspects of our IT managed support options.
Optimising IT are managed IT service specialists, based in Twigworth in Gloucester. We’re a company with a clear and focused vision: we are here to provide quality IT support services built on a foundation of trust, simplicity and respect.
Trust — Building trust through transparent, open and honest support is at the heart of what we do.
Simplicity — We cut through the jargon to bring you clear guidance on what works for your business and budgets.
Respect — We respect your individual challenges and will always aim to understand your problems, ambitions and how we can help you.
Our team of professional IT support service experts and consultants are committed to excellence.
We pride ourselves on our premium customer service. All our solutions are completely bespoke, built on the back of our unique consultative approach. We’ll always take the time to understand your needs to deliver powerful and future-proof solutions. We also take care to highlight any future investment decisions that may take you down the wrong path and restrict future agility, helping you to avoid costly mistakes.
- Over 100 years of combined industry-leading experience
- Developed a fully accredited and award-winning service
- Tailored our services to fit with all small and medium-sized businesses.
What we do
WHY CHOOSE OUR IT SUPPORT SERVICE FOR YOUR BUSINESS?
At Optimising IT, we challenge the way IT support services are delivered.
All too often, IT can be over-complicated, seen as a costly investment and potentially risky for business owners and IT teams to get right.
When it comes to our managed IT services, we make things simple:
CONSULTANCY IS AT THE HEART OF OUR BUSINESS
Our consultative approach to IT support services ensures we really get to know your business goals and needs.
IT SUPPORT SERVICES WITH RAPID RESPONSE TIMES
Our service desk takes you straight to qualified technical engineers. We take rapid action to solve your problems.
AN EXPERT SERVICE RUN BY CERTIFIED PROFESSIONALS
Our commercially focused team of highly qualified IT staff understands the importance of quality service delivery.
WE HOLD OURSELVES ACCOUNTABLE TO YOUR KPI TARGETS
Our team is committed to high standards and impactful results. We’re always monitoring and measuring success.
FLEXIBLE RELATIONSHIPS THAT ALIGN WITH YOUR GOALS
Remote work, on-site visits, co-sourced, out-sourced — whatever you need, we’re flexible in our service.
AN INDEPENDENT BUSINESS WITH TRUSTED SUPPLIERS
Despite our high-value partnership network, we remain an impartial and independent business.
Advice
CLAIM YOUR FREE IT SYSTEMS AUDIT
The pressure of IT system management can be intense. The weight of having to find staff or specialists to support your business IT requirements even more so.
At Optimising IT, we can relieve that pressure and remove the weight from your shoulders. We’ll help you take care of your business needs.
Take your first step towards a brighter future for your IT services by claiming your free system audit today. Together, we’ll review your IT structure and networks, look at your goals and objectives and create a custom-built roadmap to success.
GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?
Our experts are ready and waiting to help you get more out of your business. Get in touch today!
Testimonials
WHAT OUR CUSTOMERS SAY ABOUT OUR MANAGED IT SUPPORT SERVICES
Optimising IT is an award-winning IT service provider with industry-leading accreditations and partnerships with major technology suppliers. But all this means absolutely nothing without happy and satisfied customers.
So, what do our customers say about us? Here is just a small selection of comments we’ve received from our clients:
Case studies
READ OUR IT SUPPORT CASE STUDIES
Get into the nitty-gritty details and discover the reality of working with award-winning IT service providers. Our case studies cover a range of businesses and IT challenges, from cyber essentials compliance to cost-effective integration of tech upgrades, promising you an insight into the kind of services we offer.
Learn more from the ground level with our in-depth looks at real-world campaigns.
VIVOBAREFOOT
Optimising IT has played a pivotal role in revolutionising the IT infrastructure of Vivobarefoot over the past two years. Our mission was to introduce strategic, cloud-based solutions that would transform the company’s data management and storage procedures. The outcome? Increased staff productivity and an enhanced customer experience that echoed Vivobarefoot’s dedication to excellence and innovation.
CREED FOODSERVICE
Creed Foodservice has been a dynamic presence in the UK’s foodservice industry for over 50 years. When they partnered with Optimising IT in December 2021, they initially sought interim technical support, help desk services and third-line IT support services for their staff.
Bruton Knowles – IT Services
Managed IT Case Study: Property Consultants Bruton Knowles. From struggling systems to reliable IT infrastructure, Optimising IT helped industry-leading property consultants Bruton Knowles empower their IT platform and meet client demands. Find out how in our managed IT…
OUR PARTNERS
News
DISCOVER THE OPTIMISING IT BLOG
Packed full of helpful resources and guides, our IT services blog is an ideal source of information for any business looking to empower their IT systems and learn about everything, from hidden cyber security risks to how to adopt cloud technology.
Optimising IT Celebrate 2 Years With Gloucestershire Young Carers
Since July 2022, Optimising IT has had the privilege of Gloucestershire Young Carers as their charity partnership, and we have undertaken a wonderful journey together.
Optimising IT Expands In Exeter
The best cloud storage in the UK is one that provides convenience, enables collaboration and prevents data loss of your important information – find out more today.
Optimising IT Win Cyber & IT Business Of The Year 2024
The best cloud storage in the UK is one that provides convenience, enables collaboration and prevents data loss of your important information – find out more today.
