Managed IT services
Remote IT support
Remote IT support services are essential for businesses, especially in a world where remote work is increasingly common, and there are a wide range of options available to protect and enhance your IT operations. Common necessities include system monitoring and maintenance, software and patch updates, security management, backup and disaster recovery, network management, cloud services, data management, user management, strategic planning and more.
At Optimising IT, we understand all this may seem a little overwhelming, which is why we like to break it all down and speak to our customers in simple terms, demonstrating how our experience and expertise is the ideal solution for all their remote IT support.
Get in touch with our expert team and let us guide you to the ideal solutions for your company.
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
The service
WHAT IS REMOTE IT SUPPORT?
Our remote IT support includes a range of services to aid, protect and enhance your IT solutions, including the small selection of available remote IT support services below:
• System monitoring and maintenance
Continuous monitoring of your IT systems, ensuring optimal function and smooth operation.
• Help desk support
Rapid assistance for software and hardware issues, troubleshooting problems and providing solutions remotely.
• Software and patch updates
Keeping software and systems updated with the latest patches and updates to protect against vulnerabilities and enhance performance.
• Security management
Implementing and managing security measures, such as firewalls, antivirus software, intrusion detection systems and regular security audits, to protect against cyber threats.
• Backup and disaster recovery
Ensuring data is backed up regularly and developing disaster recovery plans to restore systems and data in case of a failure or breach.
• And more
Including network management, cloud services, Microsoft 365 compatibility, G cloud, data management, strategic planning and user management.
About the service
BENEFITS OF REMOTE IT SUPPORT
Cost savings
Remote IT support services eliminate the need for an extensive in-house team, equipment and space.
Increased productivity
Access to experienced IT professionals ensures issues can be addressed quickly, minimising downtime.
Access to expertise
Remote services are composed of specialists that cover a range of various technologies and platforms.
Enhanced security
Benefit from the implementation of robust security protocols, such as firewalls, antivirus software and regular security audits.
Scalability and flexibility
Remote IT support can be scaled up or down based on the changing needs of your business, accommodating growth or restructuring.
Case studies
OUR IT SUPPORT CASE STUDIES
Get into the nitty-gritty details and discover the reality of working with award-winning IT service providers. Our case studies cover a range of businesses and IT challenges, from cyber essentials compliance to cost-effective integration of tech upgrades, promising you an insight into the kind of services we offer.
Learn more from the ground level with our in-depth looks at real-world campaigns.
VIVOBAREFOOT
Optimising IT has played a pivotal role in revolutionising the IT infrastructure of Vivobarefoot over the past two years. Our mission was to introduce strategic, cloud-based solutions that would transform the company’s data management and storage procedures. The outcome? Increased staff productivity and an enhanced customer experience that echoed Vivobarefoot’s dedication to excellence and innovation.
CREED FOODSERVICE
Creed Foodservice has been a dynamic presence in the UK’s foodservice industry for over 50 years. When they partnered with Optimising IT in December 2021, they initially sought interim technical support, help desk services and third-line IT support services for their staff.
Bruton Knowles – IT Services
Managed IT Case Study: Property Consultants Bruton Knowles. From struggling systems to reliable IT infrastructure, Optimising IT helped industry-leading property consultants Bruton Knowles empower their IT platform and meet client demands. Find out how in our managed IT…
What we do
WHY CHOOSE Optimising IT FOR YOUR remote it support?
CONSULTANCY IS AT THE HEART OF OUR BUSINESS
Our consultative approach to IT support services ensures we really get to know your business goals and needs.
IT SUPPORT SERVICES WITH RAPID RESPONSE TIMES
Our service desk takes you straight to qualified technical engineers. We take rapid action to solve your problems.
AN EXPERT SERVICE RUN BY CERTIFIED PROFESSIONALS
Our commercially focused team of highly qualified IT staff understands the importance of quality service delivery.
WE HOLD OURSELVES ACCOUNTABLE TO YOUR KPI TARGETS
Our team is committed to high standards and impactful results. We’re always monitoring and measuring success.
FLEXIBLE RELATIONSHIPS THAT ALIGN WITH YOUR GOALS
Remote work, on-site visits, co-sourced, out-sourced — whatever you need, we’re flexible in our service.
AN INDEPENDENT BUSINESS WITH TRUSTED SUPPLIERS
Despite our high-value partnership network, we remain an impartial and independent business.
Frequently asked questions
