OUTSOURCED IT SUPPORT
Outsourced IT support involves hiring external specialists to manage and maintain your company’s IT infrastructure. At Optimising IT, we offer expert knowledge, advanced tools and dedicated resources, ensuring reliable support, proactive monitoring and swift issue resolution. By using our expertise, your business can reduce operational costs, minimise downtime, and focus on core activities.
We stay updated with the latest technological advancements and security measures, providing a robust and secure IT environment for your company as the tech landscape changes.
Get in touch with a member of our expert team and discover how Optimising IT can efficiently support your IT infrastructure allowing you to focus on your core business.
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
The service
WHAT IS OUTSOURCED IT SUPPORT?
Outsourced IT support services are external specialists who manage and maintain a company’s IT infrastructure. It can include a wide range of functions such as helpdesk support, network management, cybersecurity, software updates, data backup and disaster recovery. Optimising IT offer specialised expertise and advanced tools to ensure your IT operations are efficient and secure.
We provide 24/7 monitoring and support, proactively addressing issues to minimise downtime and enhance performance. This approach allows businesses to reduce operational costs, access top-tier technology and skills, and focus on their core activities while ensuring robust and reliable IT management.
About the service
BENEFITS OF OUTSOURCED IT SUPPORT
Cost savings
Remote IT support services eliminate the need for an extensive in-house team, equipment and space.
Increased productivity
Access to experienced IT professionals ensures issues can be addressed quickly, minimising downtime.
Access to expertise
Remote services are composed of specialists that cover a range of various technologies and platforms.
Enhanced security
Benefit from the implementation of robust security protocols, such as firewalls, antivirus software and regular security audits.
Scalability and flexibility
Remote IT support can be scaled up or down based on the changing needs of your business, accommodating growth or restructuring.
How can we help you?
Our OUTSOURCED IT support services
As an industry-leading managed IT support company, we’re proud to offer a diverse range of services.
Our commitment to excellence is built into all aspects of our outsourced IT managed support options.
Managed it services
From providing desktop support, managing your networks and optimising infrastructure to purchasing software licenses and upgrading services, our fully managed IT solutions do all the heavy lifting for you.
Microsoft 365
Optimise your workplace with best-in-class productivity and work management applications from the Microsoft 365 suite. Our licensing and management packages promise all the Microsoft tools you’ll ever need.
IT CONSULTANCY
Your IT systems are key to the smooth running of your business. We’re here to guide you through change, upgrades or consolidation so that you can maximise your returns, save time and future-proof your workplace.
CYBER SECURITY
Strong cyber security initiatives are essential for containing dangerous digital threats. Protect your business and your data with our comprehensive range of cyber services. We can help your organisation reduce risk.
CLOUD SERVICES
Harness the power and flexibility of the cloud. Get an edge on your competition, increase computing speed and build system resilience, all while reducing costs. At Optimising IT, we offer a wide range of cloud services.
G CLOUD
As approved suppliers on the G Cloud-13 Digital Marketplace, Optimising IT offers a diverse collection of services, ideal for those in the public sector. Discover cloud hosting, cyber security training and more.
What we do
WHY CHOOSE OPTIMISING IT FOR your IT OUTSOURCING?
When looking for the ideal outsourced IT support services you want to find a team that understands your business, your people and your goals, which is something we at Optimising IT pride ourselves on, ensuring our services align with your needs.
CONSULTANCY IS AT THE HEART OF OUR BUSINESS
Our consultative approach to IT support services ensures we really get to know your business goals and needs.
IT SUPPORT SERVICES WITH RAPID RESPONSE TIMES
Our service desk takes you straight to qualified technical engineers. We take rapid action to solve your problems.
AN EXPERT SERVICE RUN BY CERTIFIED PROFESSIONALS
Our commercially focused team of highly qualified IT staff understands the importance of quality service delivery.
WE HOLD OURSELVES ACCOUNTABLE TO YOUR KPI TARGETS
Our team is committed to high standards and impactful results. We’re always monitoring and measuring success.
FLEXIBLE RELATIONSHIPS THAT ALIGN WITH YOUR GOALS
Remote work, on-site visits, co-sourced, out-sourced — whatever you need, we’re flexible in our service.
AN INDEPENDENT BUSINESS WITH TRUSTED SUPPLIERS
Despite our high-value partnership network, we remain an impartial and independent business.
Case studies
READ OUR IT SUPPORT CASE STUDIES
Get into the nitty-gritty details and discover the reality of working with award-winning IT service providers. Our case studies cover a range of businesses and IT challenges, from cyber essentials compliance to cost-effective integration of tech upgrades, promising you an insight into the kind of services we offer.
Learn more from the ground level with our in-depth looks at real-world campaigns.
VIVOBAREFOOT
Optimising IT has played a pivotal role in revolutionising the IT infrastructure of Vivobarefoot over the past two years. Our mission was to introduce strategic, cloud-based solutions that would transform the company’s data management and storage procedures. The outcome? Increased staff productivity and an enhanced customer experience that echoed Vivobarefoot’s dedication to excellence and innovation.
CREED FOODSERVICE
Creed Foodservice has been a dynamic presence in the UK’s foodservice industry for over 50 years. When they partnered with Optimising IT in December 2021, they initially sought interim technical support, help desk services and third-line IT support services for their staff.
Bruton Knowles – IT Services
Managed IT Case Study: Property Consultants Bruton Knowles. From struggling systems to reliable IT infrastructure, Optimising IT helped industry-leading property consultants Bruton Knowles empower their IT platform and meet client demands. Find out how in our managed IT…
OUR PARTNERS
Advice
CLAIM YOUR FREE IT AUDIT
The pressure of IT system management can be intense. The weight of having to find staff or specialists to support your business IT requirements even more so.
At Optimising IT, we can relieve that pressure and remove the weight from your shoulders. We’ll help you take care of your business needs.
Take your first step towards a brighter future for your IT services by claiming your free system audit today. Together, we’ll review your IT structure and networks, look at your goals and objectives and create a custom-built roadmap to success.
GOT A QUESTION ABOUT YOUR IT SYSTEMS AND SERVICES?
Our experts are ready and waiting to help you get more out of your business. Get in touch today!
