78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
Why Choose Us
why choose us
CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS
Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.
HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE
Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.
EXPERT TEAM, SEAMLESS INTEGRATIONS
Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.
MEASURING SUCCESS, KPI DRIVEN
Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.
FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES
Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.
CONNECTED WITH TRUSTED TECHNOLOGY
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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS
Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.
EXPERT TEAM, SEAMLESS INTEGRATIONS
Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.
FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES
Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.
HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE
Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.
MEASURING SUCCESS, KPI DRIVEN
Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.
connected with trusted technology
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Case study
Read Case Studies
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Improve Service Delivery by Outsourcing | nGAGE
Proudly supporting nGAGEOptimising IT made some compelling commitments during our IT Services partnership evaluation stage. It has been refreshing that they have delivered on their promises and executed an expedited implementation program that exceeded our high...
How to Manage Supplier Data Protection Compliance
Working with BHSF to Secure Better Data Protection and Compliance Among SuppliersAs an organisation with a diverse supply chain, BHSF needed to tighten up data security and reduce supplier risk. Optimising IT was brought in to restructure their supplier review...
Business Modernisation: Replacing Legacy Systems
Business Modernisation Case Study: Replacing Legacy Systems with Bristol Recruitment CompanyOptimising IT was brought in as award-winning IT leaders and experts in new technologies to address the changing business needs of Bristol Recruitment Company. What started as...
Benefits of Strategic IT Partnerships: Vanarama
Our Strategic Partnership Case Study with Vanarama Automotive GroupOptimising IT and Vanarama developed a robust and long-lasting strategic IT partnership through an in-depth consultative approach to technology. Together, we optimised Vanarama’s IT platform, enabling...
Developing Essential IT Consolidation Strategy
Managed IT Case Study: IT Consolidation Strategy for Ridgeway AutomotiveBy implementing an IT consolidation strategy and ongoing managed support services, Optimising IT helped empower the development potential of the UK’s fastest-growing motor dealership, Ridgeway...
IT Services Empower Property Consultants, Bruton Knowles
Managed IT Case Study: Property Consultants Bruton KnowlesFrom struggling systems to reliable IT infrastructure, Optimising IT helped industry-leading property consultants Bruton Knowles empower their IT platform and meet client demands. Find out how in our managed IT...
Testimonials
What Our Customers Say
MIKE HOTARD
GROUP IT MANAGER, H.R. OWEN
Customers of H.R. Owen have very high expectations of service. To meet that expectation H.R. Owen need support partners that share the same ethos of service excellence. Optimising IT delivered that service.
DANIEL TAYLOR
CHIEF FINANCIAL OFFICER, AUTORAMA UK LIMITED
As a consultative partner, Optimising IT are helping to shape the Network, IT Services and Security strategy to help underpin our ambitious growth strategy. They have taken time to understand our requirements and develop an IT strategy to meet those needs.
TIM STYLES
GROUP CHIEF INFORMATION OFFICER, NGAGE
Optimising IT made some compelling commitments during our IT Services partnership evaluation stage. It has been refreshing that they have delivered on their promises and executed an expedited implementation program that exceeded our high expectations. This is a true partnership between Optimising IT and nGAGE to deliver a great user experience for our staff.