IT Support
Quality IT support in Exeter can be hard to come by, but at Optimising IT we’re revolutionising Exeter’s tech support sector with a full suite of IT support services. We offer onsite support, remote support and full-service managed IT – adding a robust technological advantage to the rich cultural heritage, charming cobblestone streets and a vibrant arts scene that this wonderful city is known for.
We offer more than just promises and focus on results data, like our 78% first contact resolution rate, or our 98.8% customer satisfaction rate. We’ll work alongside you as a growth partner to understand the intricacies of your business and provide tech support in Exeter that helps accentuate your strengths while mitigating downtime and keeping you abreast of the very latest digital innovations.
In addition, as an ‘assured service provider’ accredited by the National Cyber Security Centre, we’ll keep you safe from the growing range of cyber threats that modern businesses face. So, wherever you are in the region, from Exmouth to Tiverton, Plymouth to Yeovil and beyond, IT support in Exeter and the surrounding areas is easy with Optimising IT.
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
Discover our full-service solutions
The service
The importance of a quality IT support service for businesses is undeniable in today’s always-connected, digital-first age. Optimising IT is here to provide a fully customised range of managed support services that our hands-on experts will fit around your bespoke needs. Based in the Midlands and with a dedicated satellite office located in central Exeter, we are primed to serve local businesses with reliable and timely support.
Our seasoned team is ready to help you tackle everything from daily IT challenges to intricate network management tasks. Our services include remote tech support, strategic IT consultation, cyber security evaluations and full-scale IT infrastructure management. We recognise the need for swift problem resolution in your fast-paced business environment, which is why we are so proud of our 78% first contact resolution rate and 98.8% customer satisfaction score.
But we don’t stop at remote IT services and day-to-day problem-solving. We seek to understand your business at a deeper level and offer strategic insights to help you harness the very best technology. By choosing Optimising IT as your managed support ally in Exeter, you’re investing in the future of your business and partnering with a team of experts who genuinely care about your network safety, digital robustness and commercial success.
About the service
At Optimising IT, we hold the view that the smart application of technology can be a powerful driver of business growth. We know that every business is unique and therefore needs unique solutions. That’s why our business support services are customised to meet the specific needs of each client.
We strive to understand your business, your people, your goals and the hurdles you face. This depth of understanding allows us to offer you not only immediate IT issue resolution but also solutions that support your long-term strategic objectives. Our ambition is to empower you to use technology to enhance productivity, streamline operations and stimulate growth. Using proven managed tech support for business is one less major component of your company that you have to worry about.
Why take our word for it? Browse through our case studies to see how we’ve made a tangible difference to businesses in Exeter and beyond with our robust business support services.
As an IT company with a difference, Optimising IT is a proud member of the global Certified B Corporation movement. Committed to balancing purpose alongside profit, we’ve been recognised by B Lab UK for adhering to strong, forward-looking values in all that we do. This extends from our dedicated team and valued customers to our approach to the environment.
Earning our B Corporation certification is a point of pride. It’s a guarantee to you that in every step we take, we’re committed to doing what’s right – not just for our business, but for our broader community and the planet. In our view, businesses can and should be a positive force, and we’re thrilled to contribute to this transformative change.
We have also achieved the ‘assured service provider’ status from the National Cyber Security Centre, making us a reliable partner for businesses aiming to meet Cyber Essentials standards. As accredited Cyber Advisors, we’re dedicated to devising effective security tactics to ward off common cyber threats and address wide-ranging security needs.
Testimonials
Optimising IT is an award-winning IT service provider with industry-leading accreditations and partnerships with major technology suppliers. But all this means absolutely nothing without happy and satisfied customers.
So, what do our customers say about us? Here is just a small selection of comments we’ve received from our clients:
Why Choose Us
Choosing a tech support service in Exeter isn’t just about the services on offer, but also how they are delivered. At Optimising IT, we set ourselves apart by prioritising our customers, understanding your business thoroughly and creating personalised solutions that address your unique challenges.
As part of our comprehensive IT service and support, we provide a free IT review to shed light on your current IT situation and identify areas for improvement. Our local engagement goes beyond IT services too. As proud sponsors of the Adam Stansfield Stand at Exeter City Football Club, we’re deeply invested in the local community.
Our office in Southernhay, the heart of Exeter’s commercial quarter, signifies our commitment to this historic city. Partnering with us means partnering with a team that’s not just extremely skilled in IT but also passionate about Exeter’s growth and success, from its historic sites to its burgeoning business districts.
Ready to enhance your IT and propel your business forward? Choose Optimising IT, your reliable IT partner in Exeter.
Our experts are ready and waiting to help you get more out of your business. Get in touch today!
Our IT consultancy experts are ready and waiting to help you get the very best out of your technology and business. Get in touch today and experience the Optimising IT difference.
Optimising IT are a Managed IT Services provider that provide award winning IT support and consultancy services.
VAT number: GB 158142119
Company number: 06864178
