Onsite IT support

While our impressive IT support service can resolve over 95% of all requests and issues remotely, sometimes with managed IT services you need an onsite IT engineer.

We offer both on-demand site visits and regular onsite IT Support visits to ensure we’re getting to hear about any IT issues or challenges your staff are facing.

Our highly experienced field engineers are also available on an ad hoc basis to help with onsite work such as important office moves or hardware rollouts. We can help you with any IT project or change you may have, and we’re happy to offer our guidance and support along the way.

Optimising IT was named the Best Enterprise Managed Service Provider at the IT Service & Support Awards 2020. You can trust us to provide you with Onsite IT Support your business.

78% Average First Contact Resolution

98.8% Average Customer Satisfaction Score

Rapid Response Time

Cyber Focused Approach

Benefits of onsite it support

Quick access to expertise

When calling on Optimising IT, you are tapping into our expertise for a fraction of the cost of having your own onsite support team. You don’t have to worry about finding the right people for the job and ensuring they’re trained and qualified. Our expert team is ready to go.

Best practice, on demand

Our IT professionals are always up to date with the latest knowledge and skills, providing you with the very best IT support team on demand. Our IT support teams have a wide breadth of knowledge and experience in multiple industries, and we’ll match them to your business, so you get the most out of each member of staff.

Keeping costs to a minimum

If you need us onsite, you will pay only for the time we’re onsite. There’s no need to pay for blocks of time in advance, saving money and giving you more control over your budget. Say goodbye to the hassle and expense of managing your own in-house IT team.

Minimal disruption, preventitive solutions

A consistent IT support team can help resolve issues quickly and reduce the amount of disruption to your business when things go wrong. It also allows the IT team to identify opportunities to help prevent future problems, saving time, money and headaches.

WHAT OUR CUSTOMERS SAY ABOUT OUR MANAGED IT SUPPORT SERVICES

Optimising IT is an award-winning IT service provider with industry-leading accreditations and partnerships with major technology suppliers. But all this means absolutely nothing without happy and satisfied customers.

So what do our previous business service clients have to say?

Optimising IT made some compelling commitments during our IT Services partnership evaluation stage. It has been refreshing that they have delivered on their promises and executed an expedited implementation program that exceeded our high expectations. This is a true partnership between Optimising IT and nGAGE to deliver a great user experience for our staff.

As a consultative partner, Optimising IT are helping to shape the Network, IT Services and Security strategy to help underpin our ambitious growth strategy. They have taken time to understand our requirements and develop an IT strategy to meet those needs.

Customers of H.R. Owen have very high expectations of service. To meet that expectation H.R. Owen need support partners that share the same ethos of service excellence. Optimising IT delivered that service.

What is onsite IT support?

Onsite IT support is here for when there is something that can’t be done remotely — plugging in that new printer, replacing the broken wi-fi access point, or if you still have servers in the office, patching, supporting and updating. If you still have servers in the office, factory or warehouse (known as on-premise services in tech speak), you might want to look at the advantages of using the cloud to run your IT operations.

Is onsite IT support included in your standard support offering?

As a business, we offer a remote IT support solution as part of our standard package. Onsite support, where required, can be billed separately as part of any of our support packages, or if you know how many days a month you would like to have someone onsite, we can make sure this is included in your package.

How much does onsite IT support cost?

That’s a great question! It does depend on what level of support you require. If you need someone to set up a printer or deliver new laptops, this will be a lower cost than a certified network engineer installing or fixing a firewall, for example. If you would like a quote tailored to your specific requirements, we are happy to offer no-obligation quotations — no pressure sales, as we don’t employ salespeople! Feel free to get in touch via our contact form, instant message feature, email or telephone!