Managed IT services
Managed IT services for businesses
Not getting what you need from your IT systems? Worried about cyber threats, technology inefficiencies, wasted opportunities and recurring faults?
Discover flexible and scalable IT solutions that promise cost-effective answers to your IT problems. Optimising IT handles your IT for you.
- We take the pain away from managing IT systems.
- You can focus on your business ambitions while we take care of the rest.
- Perfect for businesses who need fully managed IT services.
- Industry-leading support from award-winning experts.
- Co-sourced support is available for in-house IT teams that need extra help!
Optimising IT offers the best value managed IT services on the market. From fully outsourced IT services to single-service packages like helpdesk support or software procurement, our experts have what you need.
78% Average First Contact Resolution
98.8% Average Customer Satisfaction Score
Rapid Response Time
Cyber Focused Approach
Services
OUR MANAGED IT SERVICES and support
Discover our full-service solutions — perfect for complete managed IT services or individual and cherry-picked services to fill the gaps in your IT support.
Our fully managed IT services and support put powerful technical solutions at your fingertips. Whenever you face IT support challenges, we’re here to help. Whether on the end of the phone or visiting you on-site, fixing minor glitches or upgrading entire systems, Optimising IT will cover anything and everything you need.
We are a cyber-focused managed IT service provider (MSP). Optimising IT has put in the hard work to build you a qualified and experienced IT support team. You don’t need to worry about hiring IT support staff or vetting technicians. We’ve done it all for you.
With Optimising IT’s managed IT services, you get:
- Access to the best IT support team money can buy, all for competitive and cost-effective prices.
- Direct contact with technical IT support staff — we resolve over 78% of your IT issues on the first call.
- Expert support from an ISO27001 and Cyber Essentials Plus certified enterprise; an enterprise capable of helping you design the best possible cyber security approach for your business needs.
- An agile, alert, adaptive and proactive IT support team that monitor your systems, keeping an eagle-eye out for problems.
- Target-driven managed IT services that empower your business goals and establish your competitive edge.
Remote IT support
Forget about calling an unresponsive IT support line. Forget about the frustrations of waiting for help and living in the dark, not knowing when support is coming.
Optimising IT promises dynamic, responsive and effective desktop support. Your staff can contact us by email or telephone, safe in the knowledge that our experienced IT service technicians will manage any incidents through to resolution, all the while keeping your team informed of progress. Keep your business running, reduce downtime and enjoy happier employees.
We solve 78% of IT support problems over the phone.
Onsite IT support
Need an on-site IT engineer to support your operations? We offer both on-demand site visits and regular on-site IT maintenance schedules. Whether you need proactive or reactive managed IT support, we’ll be on-site to help you meet the challenges you’re facing right now. Our highly experienced field engineers are also available on an ad-hoc basis to help with work such as important office moves and hardware rollouts.
We can help you with any IT project or change you may have, and we’re happy to offer our guidance and support along the way. Optimising IT: We’re always there when you need us.
Network and infrastructure support
Keep your network and system infrastructure in great shape with Optimising IT. Don’t risk the declining system performance, storage capacity limitations and security vulnerabilities of poor network management. These problems can lead to business downtime or even loss of data and services. Our expert technicians will help you make decisions that benefit your business goals and growth plans.
We’ll improve your business operations through network and infrastructure support and design, keeping your services running smoothly.
Climate conscious IT
Climate Conscious IT is our award winning remote IT support with an environmental boost. As part of this package, we can help you offset your employees’ carbon through certified carbon credits and tree planting.
IT service transition
We take a personal approach to IT service transition. When moving to our managed IT service, we’ll go the extra mile to make sure you’re comfortable with our arrangement and confident in our ability to help you grow. Our IT service transition experience includes a personal launch plan, which involves on-site visits to gather the valuable information we need to give you the best possible service.
We’ll take the time to speak to your key staff and stakeholders, learning about how your business functions, how your IT systems support that, and what we can do to unleash your full potential.
Project management and delivery
Our managed IT service team can help you through our experienced project management solutions. We’ll support your business drives by delivering your required IT projects. Starting with concept and ideation all the way to introduction and final delivery, our project management service facilitates expert-level integration of essential systems and tools.
Our consultative and collaborative approach to project management ensures we listen to your goals and objectives, delivering exactly what you need from your IT development strategy.
Managed procurement
On the hunt for new software solutions, hardware or networking options? Optimising IT can help you secure the best opportunities for your business. Our managed procurement service begins with initial product searches and ends with installation and implementation.
We offer a complete service development timeline, helping you find what you need, making sure it offers the features and functionalities required for the job, and getting it set up and integrated within your business. From optimising service options to cutting costs, our managed procurement is a powerful tool for your business.
SERVICES
WHY CHOOSE OUR MANAGED IT SERVICES?
The Optimising IT founders established our managed IT services and support on a bedrock of quality service, collaborative working and industry-leading service management. We’ve invested our time and energy into making sure our managed IT services stand out from the crowd. Why not give us a call today and see how we could help.
This is what makes our service truly different:
REMOTE ACCESS SERVICE DESK
Our IT Service Desk is your single point of contact for all aspects of desktop, telephony, server and infrastructure support. Enjoy our custom-built service interface that understands user behaviour, technologies and your key applications. You can use this platform to escalate support challenges and monitor your managed IT activity.
RESPONSIVE ON-SITE TECHNICAL SUPPORT
Our managed IT services include on-site and deskside technical support. Our rapid-response team promises field-based and office-based support for end-users deployed via your IT Service Desk.
NETWORK SUPPORT
Within your IT support package is managed infrastructure and system architecture. This service covers proactive monitoring and management of your underlying network estate. We’ll monitor your server and network performance, looking for problems, slowdowns and errors. We’ll also take on patch and update management to keep your networks running smoothly.
CYBER SECURITY STRATEGY AND CONSULTANCY
Our managed IT service includes formal analysis of your data protection compliance process and concurrent reporting that ensures your service puts in place the ever-evolving controls required for proper IT security governance. Optimising IT will help you develop strategic objectives that support high standards of information security, such as a roadmap for cyber security development that includes health checks and penetration testing.
IT SERVICE MANAGEMENT
We’ll provide you with an ongoing evolution of our services, including reporting on our performance, deliverables and planned improvements. Optimising IT is dedicated to continuous improvement, which involves scheduled service management meetings and KPI processes. We’ll also provide user-based training and new service/application launch workshops to ensure strong and cohesive collaboration as our services develop to better support your business.
SYSTEM PERFORMANCE AND PROJECT IMPLEMENTATION
Our managed IT service covers consultative operations that investigate the overall impact of your IT systems and provide analysis reports as to their effectiveness. We’ll help you establish how well your IT service is supporting your business goals and objectives and what improvements can be made to help your company grow. Further steps in this process include planning and executing projects that help evolve your IT landscape in line with your vision and strategy.
News
Our IT Support Blog
Here are our latest Managed IT Services blog entries. Should you wish to read more, head over to our blog.
What are IT Support Companies?
Companies rely on tech for everything from sending emails and running meetings to protecting sensitive data and performing essential business functions…
IT Support Challenges for Optimal Performance
Businesses often face IT challenges, and effective support is key to overcoming them. In this blog post, we’re going to briefly examine some common IT support issues…
The Importance of Fully Managed IT support and How We Can Help
fully managed IT services from Optimising IT help bridge the gap between a floundering or flourishing organisation…
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