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Home > Managed it Services > Why IT Infrastructure Is So Effective and Makes Such a Difference

Why IT Infrastructure Is So Effective and Makes Such a Difference

by | Jul 26, 2022 | Managed it Services

Now more than ever, industries rely on their tech networks to function. With a high percentage of staff working remotely and cyber threats becoming more sophisticated and prevalent, a company’s IT infrastructure must be as secure as possible for uninterrupted business communication and impenetrable cyber security. Industries using outmoded infrastructure are creating barriers to their efficiency. Since this is a vital aspect of every industry, business owners should be informed about their IT infrastructure and know what it takes to keep it functioning.

An IT Infrastructure Explainer

Information technology services are based on IT infrastructure. To simplify, every component of IT is the foundation of your network and includes: 

  • Hardware – servers, computers, hubs, data centres, switches, and routers 
  • Software – web servers, operating systems, enterprise resource planning or ERP, content management systems or CMS, customer relationship management or CRM, and more
  • Networks – security systems, firewalls, internet connectivity 
  • Data Centers or Server Rooms 

These are necessary for business communication, employee management, cyber security, and more. The main groups in this system are hardware and software. Hardware pertains to the physical resource of an IT infrastructure. Software is comprised of the programs and data that run on hardware; these are integrated systems that require each other to work. In big companies, hardware like servers, hubs, and routers need to be kept somewhere, and data centres are simply the location or facility that houses them. At the same time, networks are an IT infrastructure connectivity and communication center. If you’re not a tech expert, you might not be that interested in these systems and what they do. You want them to work effectively and efficiently. That’s where our expert IT infrastructure support services come in. 

A Necessity For Every Industry 

Your business relies on IT infrastructure for data storage, employee management, customer support, and more. When your IT infrastructure is functioning as it should, you aren’t aware of it. Your business just works. Coworkers can communicate with each other and clients via email, and project management software, desktops, and routers have no issues and work as they should, and your company data remains secure. The problem is when IT infrastructure malfunctions. That can be bad for your business. If this happens, you’ll realise how interconnected your network infrastructure is, and it will take much work to make your business’ IT infrastructure competitive again. These are just some reasons a cohesive functioning IT infrastructure is a must, but there is much more that you should know.

Benefits For Your Business and Beyond

A comprehensive IT infrastructure keeps network systems and businesses performing at their best in various ways. This network infrastructure must work in concert together for the maximum performance of your organisation. Here are some of the ways an integrated IT infrastructure helps your company. 

Increases Client Satisfaction

Remember, IT infrastructure includes client relations management software. When your tech networks are functioning perfectly, your CRMs will too. IT infrastructure support can help you select the best CRM for your business which will help you engage with your customers, convince them to invest in your services, and boost your revenue. Customers like efficiency. When your business runs at its finest, you’ll please your customers and encourage them to invest in your product or service. 

Improves Performance and Productivity 

Modernised, high-performance technology creates a modernised, high-performance business. Whether your employees work in-office, remotely, or on a hybrid remote schedule, IT infrastructure should integrate email, phone, and project management communication so that it’s thorough and beyond reproach. Sharing information should be fast and without fault. You can achieve this with a high-functioning IT infrastructure, and your workers and clients will notice the difference. 

Money-Saving Investment 

An investment in IT infrastructure support will save your business money. Instead of troubleshooting the many problems that arise with an out-of-date infrastructure -more on that below- you’ll have a comprehensive and effective infrastructure with IT support services to go with it.  

Boost Server Efficiency 

Servers work quietly in the background. Until they don’t. An energy-draining server slows down your network’s performance which slows down your staff and affects customer satisfaction. With IT infrastructure consulting, our accredited support system teams will take a consistent inventory of your servers’ performance functionality. Moreover, we can begin running much of that data virtually, which is less expensive and much more efficient.

Adapts to an Ever-Changing Business Environment

Tech never stops, and neither does your business. When you have a comprehensive IT infrastructure in place, you can meet the demands of your clients and adapt to whatever changes arise in tech. Fixed ideas and rigidity in the industry are forbidden; your IT must be deft and ready. We’re the IT support services agency that can get you there. 

How to Know When to Update IT Infrastructure

When your business’ IT systems are becoming relics, you’ll know. Maintenance issues will arise, there can be increases in downtime, out-of-network or hot and noisy servers use energy but provide nothing for it, and outdated versions of hardware and software slow things down. These are a tech network’s message that an upgrade is needed. Don’t ignore this and imagine that these issues will resolve themselves. 

Contact an IT infrastructure consulting agency like us if you’re unsure where to start. Optimising IT’s award-winning IT consultancy team can manage your infrastructure, so you don’t have to worry about anything but managing your business. When you work with Optimising IT, our certified IT infrastructure support specialists will assist you and your team with systems upgrades and training, network compliance, cyber security monitoring, and much more. So don’t wait for your fusty IT infrastructure to demand our services; instead, be as enterprising about your IT as you are about your business, and take advantage of our team’s expertise in IT infrastructure support services.

 

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

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CONSULTATIVE APPROACH, ELEGANT IT SOLUTIONS

Our consultative approach enables us to get to know your business, so we can deliver elegant IT solutions that are cost-effective and in tune with your business needs.

EXPERT TEAM, SEAMLESS INTEGRATIONS

Our commercially focused, highly experienced team understand the importance of seamless integration with in-house teams and delivering a consistent, high standard of service.

FLEXIBILITY, CO-SOURCE OR OUT SOURCE SERVICES

Our Co-source and Out-source services mean we are flexible in our approach to deliver the appropriate level of support for all our customers.

HIGH QUALITY SERVICE, STRAIGHT TO 2ND LINE

Our UK based Service Desk goes straight to a highly qualified 2nd line support engineer, guaranteeing a quick response and resolving most issues at First Contact. That’s why we’re able to consistently achieve over 78% First Contact Resolution (FCR). This keeps staff downtime to a minimum compared to traditional 1st line slow to respond Service Desk models.

MEASURING SUCCESS, KPI DRIVEN

Our services are continually monitored and KPI driven. Our reporting is shared in a collaborative way, guaranteeing transparency and a focus on continued service improvement from a high-quality baseline.

connected with trusted technology

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